Deleting your account

Applies to Bastion Prep (Android, com.tyscorpa.academy) and the web version at academy.tyscorpa.com, which are one account.

Do it yourself, in under a minute

Sign in, in the app or at academy.tyscorpa.com.
Open Profile.
Scroll to Close Account and choose Delete My Account.
Pick a reason, add anything you want to tell us, and enter your password.

The deletion happens straight away. There is no waiting period and no way to undo it, so there is nothing to cancel afterwards.

Cannot sign in? Email info@tyscorpa.com from the address on the account and ask for it to be deleted. We do it within seven days and reply when it is done.

What is deleted

Your account: username, email address, name if you gave one, and password hash
Every test you have taken and every answer inside it
Your weakness analysis, per-domain scores and study focus data
Your streaks and your list of failed questions to retry
Email verification and password reset tokens
Two-factor recovery codes, if you had two-factor enabled
Sign-in attempts recorded against your username

What is kept, and why

One record of the closure itself. It holds the date and time, the reason you chose, anything you wrote in the box, and the IP address the request came from. It holds no username, no email address and no name.

The reason and the comment are how we learn what to fix. The IP address is there for a narrower purpose: it is what distinguishes a genuine run of people leaving from one address repeating itself, which is a security question rather than a product one.

Separately, if you ever reported a problem with a specific question, that report stays, because it is about the question rather than about you. Its link to your account is removed when the account goes, so it no longer names anyone.

The web server keeps its own access logs, as every website does. They are the hosting provider's, not part of the app, and they rotate on the provider's schedule.

Deleting the app is not deleting the account

Uninstalling Bastion Prep removes the app from your phone and leaves the account untouched, because your history lives on the server so that it follows you between the app and the web. Equally, deleting your account does not uninstall the app: it will simply have nothing to sign in to.

Questions

Write to info@tyscorpa.com. What we collect while the account exists, and the rights you have over it, are in the privacy policy.